Highgarden does not offer product returns under any circumstances. We only provide exchange support as long as the product meets all eligibility criteria listed in our Exchange Policy.

---

Exchange Policy

• Exchanges are accepted within 7 days from the date of delivery.
• Exchange is not applicable for:
  • Sale products
  • International orders

Steps to Initiate an Exchange:

1. Visit highgarden.co.in
2. Go to Get Help → Exchange
3. Submit your request through the Exchange Portal

Exchange Timeline:

• Reverse Pickup: 3–7 days
• Arrival at Warehouse: 10–15 days
• Quality Check (QC): Once the product passes QC, the exchange will be processed.

---

In Case of Damaged, Missing, or Tampered Parcels

Your product safety is important to us. To help us resolve issues smoothly, please follow these steps:

• If the parcel appears tampered:
  Kindly refuse to accept the delivery and inform us immediately.
• If the parcel looks fine from the outside:
  Please record a video while opening the parcel. This is mandatory to verify issues related to:
  • Missing items
  • Damaged products
  • Wrong items received

---

Products Not Eligible for Exchange

• Items without original tag or packaging
• Worn, washed, or damaged garments
• Customised products (length/size alterations)
• Products purchased from the Sale section

---

Refund Policy (For Price Differences Only)

Highgarden does not provide:

• Cash refunds
• Bank refunds
• Payment reversals

Refunds are issued only in the form of a gift card, and only when:

• You request an exchange for a product of lower value, and
• The returned item passes Quality Check (QC)

Gift card issuance timeline:
Gift cards for the price difference will be issued within 5–7 working days after the product reaches our warehouse and is successfully verified.

---

Customer Support

📞 Call/WhatsApp: +91 8310616332
🕒 Timing: 10:30 AM – 6:30 PM (Mon–Sat)
📩 Email: support@highgarden.co.in