1. Overview
Highgarden operates this website. Throughout the site, the terms “we”, “us”, and “our” refer to Highgarden. By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms, conditions, and policies. If you disagree with any part of these terms, you must not access the website or use our services.

Any new features or tools added to the store shall also be subject to these terms. We reserve the right to update, change, or replace any part of these terms by posting updates to our website. Your continued use of the website after such changes constitutes acceptance.

2. Registration & Account Security

1. To place orders on Highgarden, users must register by providing their name, email, address, and contact number.
2. You are responsible for maintaining the confidentiality of your account details.
3. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
4. Although we aim for error-free site performance, we do not assume liability for issues arising from internet connectivity or external factors beyond our control.

3. Privacy Policy
At Highgarden, we respect your privacy. This policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our site.

3.1 Information We Collect

• Device Information: IP address, browser type, operating system, cookies, etc.
• Order Information: Name, billing/shipping address, email, phone number.
• Support Information: Any details you provide when contacting us.

We use this information to:

• Process and fulfil your orders,
• Communicate with you,
• Improve our website and offerings,
• Provide customer support.

3.2 Sharing of Information
We may share your information with:

• Payment processors (to securely process transactions)
• Shipping partners (for order fulfilment)
• Our e-commerce platform provider
• Legal authorities if required, to comply with law

3.3 Cookies & Tracking
We use cookies and tracking technologies to:

• Enhance your browsing experience
• Remember user preferences
• Analyse site usage

You may control or disable cookies via your browser settings; however, some features of the site may not function properly if cookies are disabled.

3.4 Legal Rights & Data Protection(GDPR & CCPA Compliance)
If you are a resident of the European Economic Area (EEA) or California (CCPA), you have rights regarding your data, including access, correction, and deletion requests.

Access the personal data we hold about you

• Correct or update it
• Request its deletion
• Object to or restrict certain processing
• Withdraw consent

We will comply with applicable laws in handling such requests.

4. User Conduct & Prohibited Activities
Users must not:

• Use the site for illegal or fraudulent activities
• Transmit malicious code or content harmful to the website
• Violate intellectual property rights of others
• Post defamatory, obscene, or offensive content

5. Orders, Pricing & Availability

• All orders are subject to acceptance and product availability.
• Prices are subject to change without notice.
• Errors in pricing or product information may lead to order cancellation or modification.
• In such cases, we will notify you and issue refunds if necessary.

6. Intellectual Property
All content, trademarks, designs, text, graphics, logos, and images on the site are our property or licensors’ property and are protected by applicable intellectual property laws. You may not reproduce, distribute, or exploit any part without express written permission.

7. Limitation of Liability & Disclaimers

• To the fullest extent permitted by law, Highgarden and its affiliates, officers, employees, and agents shall not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the site or purchase of products.
• We do not guarantee uninterrupted or error-free operation of the site.
• We are not liable for delays or failures in performance resulting from causes beyond our reasonable control.

8. Governing Law & Dispute Resolution
These terms are governed by the laws of India. Any disputes or claims arising under or relating to these terms shall be resolved through arbitration in Bengaluru, Karnataka, India.

9. Changes to Terms
We reserve the right to modify or update these terms at any time. You should review this page periodically. Your continued use of the site constitutes your acceptance of any such changes.

Contact Us
If you have questions about these terms, you may reach us at support@highgarden.co.in.